The hotel room was smaller than I expected, but clean. Can't complain about the room itself really. Replenishment of basics like tea & coffee weren't great. Had to hunt out my own. But here's the Biggie - I booked a changeable room and changed my booking, but now I find I've been charged TWICE. I've tried calling reception, but it's virtually impossible to get anyone to pick up the phone, so looks like I'll have to reverse the charge and make the hotel chase me. NOT a professional outfit!!!!