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Al Bustan Palace, a Ritz-Carlton Hotel

5.0 star property
Resort with private beach and full-service spa

Choose dates to view prices

Photo gallery for Al Bustan Palace, a Ritz-Carlton Hotel

Aerial view
Private beach, sun-loungers, beach umbrellas, beach towels
Property grounds
Premium bedding, Select Comfort beds, minibar, in-room safe
3 restaurants, breakfast, lunch, dinner served; international cuisine
Reviews
9.4

Exceptional

Popular amenities

  • Pool
  • On private beach
  • Spa
  • BarBarBar
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included

Explore the area

Map
Muscat 114 Oman, Quron Beach, Muscat, 114
  • Popular LocationAl-Bustan Palace1 min walk
  • Popular LocationQasr Al Alam Royal Palace8 min drive
  • Popular LocationQantab Beach13 min drive
  • AirportMuscat (MCT-Muscat Intl.)36 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Pool View (Balcony)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Pool View (Balcony)

10/10 Exceptional

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Mountain View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Mountain View

8.6/10 Very good

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Sea View (Balcony)

View from room

Deluxe Room, 2 Single Beds, Non Smoking, Sea View (Balcony)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Single Beds, Non Smoking

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Sea View (Balcony)

Premium bedding, Select Comfort beds, minibar, in-room safe

Executive Suite, 1 Bedroom, Non Smoking, Sea View (Balcony)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
  • 80 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Balcony

Premium bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking, Balcony

10/10 Exceptional

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Balcony

View from room

Executive Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
  • 80 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Pool View (Balcony)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Single Beds, Non Smoking, Pool View (Balcony)

10/10 Exceptional

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, Mountain View

View from room

Deluxe Room, 2 Single Beds, Non Smoking, Mountain View

10/10 Exceptional

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Balcony

View from room

Executive Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Sea View (Balcony)

Premium bedding, Select Comfort beds, minibar, in-room safe

Executive Suite, 1 Bedroom, Non Smoking, Sea View (Balcony)

10/10 Exceptional

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
  • 80 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View (Balcony)

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Sea View (Balcony)

8.9/10 Excellent

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking, Sea View (Balcony)

Premium bedding, Select Comfort beds, minibar, in-room safe

Presidential Suite, 2 Bedrooms, Non Smoking, Sea View (Balcony)

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 300 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

5 outdoor pools, pool umbrellas, pool loungers

Deluxe Room, 1 King Bed, Non Smoking

9.1/10 Wonderful

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Select Comfort bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking, Mountain View (Balcony)

View from room

Presidential Suite, 2 Bedrooms, Non Smoking, Mountain View (Balcony)

Highlights

Balcony
Separate dining area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 300 sq m
  • Sleeps 5
  • 2 Double Beds

Similar properties

Beach
Jumeirah Muscat Bay
Pool
Spa
Kids pool
Parking included
4.8 out of 5, Exceptional, (54)
The price is AU$626
for 1 night
includes taxes & fees
15 June - 16 June
Jumeirah Muscat Bay

About the area

Muscat

A family-friendly stay in Muscat awaits you at Al Bustan Palace, a Ritz-Carlton Hotel. Within steps you'll find Al-Bustan Palace and Al-Bustan Roundabout within a 10-minute stroll. Highlights at this beachfront resort include 3 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Al Bustan Palace Spa by The Ritz-Carlton can include deep-tissue massages and Swedish massages along with body wraps, body scrubs and mani/pedis. The theme restaurant, Al Khiran Terrace, serves international cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 4 outdoor tennis courts and free kids' club. 8138 square feet (756 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Buffet breakfast is available daily between 7 AM and 10:30 AM. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this Muscat resort include Marina Bandar Al Rowdha and Qasr Al Alam Royal Palace.
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What's nearby

  • Al-Bustan Palace - 1 min walk
  • Qasr Al Alam Royal Palace - 8 min drive
  • Muttrah Corniche - 11 min drive
  • Muttrah Souq - 12 min drive
  • Qantab Beach - 13 min drive

Getting around

  • Muscat (MCT-Muscat Intl.) - 37 min drive

Restaurants

  • Karak Tea - 6 min drive
  • The Atrium Tea Lounge - 3 min walk
  • Zuka Restaurant & Pool Bar - 14 min drive
  • breakfast@Samba - 16 min drive
  • Resturant Suqoor Al Rawadh Trading - 7 min drive

About this property

Al Bustan Palace, a Ritz-Carlton Hotel

Resort with private beach and full-service spa
Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Al Bustan Palace, a Ritz-Carlton Hotel, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking and valet parking are free.

This Muscat resort is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 8138 sq ft of conference space
  • 756 sq. m of conference space
  • Built in 1985
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Al Bustan Palace, a Ritz-Carlton Hotel offers 250 accommodations with DVD players and minibars. Rooms open to balconies. Select Comfort beds feature premium bedding. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, Al Bustan Palace Spa by The Ritz-Carlton. Services include deep-tissue massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: OMR 16.27 for adults and OMR 7.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Al Khiran Terrace
  • Beach Pavilion Restaurant
  • China Mood

Things to do

  • 4 outdoor tennis courts
  • 5 outdoor pools
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Children's pool
  • DVD player
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8,138 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub (84 centimetre high)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (81 centimetre wide)

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 1985
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property has separate beaches for men and women. The women's beach is under construction and unavailable for use until further notice.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: OMR 8 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately OMR 16.27 for adults and from OMR 7.5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Al Bustan
Al Bustan Palace
Al Bustan Palace Ritz-Carlton Hotel Muscat
Al Bustan Palace Ritz-Carlton Muscat
Al Bustan Ritz-Carlton Hotel
Bustan Palace
Al Bustan Palace Ritz-Carlton Hotel
Al Bustan Palace Ritz-Carlton
Al Bustan Palace a Ritz Carlton Hotel
Al Bustan Palace, a Ritz-Carlton Hotel Resort
Al Bustan Palace, a Ritz-Carlton Hotel Muscat
Al Bustan Palace, a Ritz-Carlton Hotel Resort Muscat

Frequently asked questions

What is the cancellation policy at Al Bustan Palace, a Ritz-Carlton Hotel?

Al Bustan Palace, a Ritz-Carlton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Al Bustan Palace, a Ritz-Carlton Hotel?

As of 1 June 2024, prices found for a 1-night stay for 2 adults at Al Bustan Palace, a Ritz-Carlton Hotel on 9 June 2024 start from AU$394.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Al Bustan Palace, a Ritz-Carlton Hotel?

Yep, Al Bustan Palace, a Ritz-Carlton Hotel has a free self car park and free valet parking.

Are there any beaches close to Al Bustan Palace, a Ritz-Carlton Hotel?

The closest beach to Al Bustan Palace, a Ritz-Carlton Hotel is Qantab Beach (1.8 km).

Is there a spa on site at Al Bustan Palace, a Ritz-Carlton Hotel?

Yep, Al Bustan Palace Spa by The Ritz-Carlton is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Al Bustan Palace, a Ritz-Carlton Hotel have a pool?

Al Bustan Palace, a Ritz-Carlton Hotel has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Al Bustan Palace, a Ritz-Carlton Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Al Bustan Palace, a Ritz-Carlton Hotel?

Al Bustan Palace, a Ritz-Carlton Hotel features a private beach, 5 outdoor pools and a full-service spa. All guestrooms come with Select Comfort beds, premium bedding and 24-hour room service.

What makes Al Bustan Palace, a Ritz-Carlton Hotel a romantic place to stay?

Beachfront dining and a private beach, as well as comfy beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Al Bustan Palace, a Ritz-Carlton Hotel.

Is Al Bustan Palace, a Ritz-Carlton Hotel family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Al Bustan Palace, a Ritz-Carlton Hotel is a hit with families.

Does Al Bustan Palace, a Ritz-Carlton Hotel serve breakfast?

Sure does, buffet brekkie is offered daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Al Bustan Palace, a Ritz-Carlton Hotel?

No, Al Bustan Palace, a Ritz-Carlton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Al Bustan Palace, a Ritz-Carlton Hotel?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Al Bustan Palace, a Ritz-Carlton Hotel?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Al Bustan Palace, a Ritz-Carlton Hotel?

No, pets are not allowed.

Al Bustan Palace, a Ritz-Carlton Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 251 out of 341 reviews" "
Rating 8 - Good. 62 out of 341 reviews" "
Rating 6 - Okay. 16 out of 341 reviews" "
Rating 4 - Poor. 9 out of 341 reviews" "
Rating 2 - Terrible. 3 out of 341 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rehab

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and naturally beautiful
Stayed 2 nights in Feb 2024

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, amenities
welcome and check in was horrible, one picks the rirz because of the magic it brings along, this stay started off horribly. i wanted to turn around and leave instantly. however, the staff listened to how unhappy i felt and made the rest of our stay magical as expected. other than that, the ritz is the ritz, amazing room, food, views, and after being disappointed in the beginning a lot of attention to detail in the end.
Stayed 1 night in Jan 2024

8/10 Good

Shruthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an impressive hotel. We had a special request related to arriving hours before official check in and the hotel was very accommodating

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great and the cleanliness of the property. Friendly staff.
Stayed 4 nights in Nov 2023

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, especially the grounds and views were amazing! 10/10! The hotel has a beautiful pool view, ocean view and mountain view! The rooms were beautiful and kept well. The staff would not let you lift a finger. I had a late flight and I was allowed a 3pm check out at no cost! I did come across some amazing staff that went above and beyond, extremely inviting and friendly and I would like to mention by name: Fajrul and Zablon from the outside pool bar and restaurant which was my fave place.. and Blaise who was our waiter who never stopped smiling at the 1st floor restaurant and the lovely Manval (names could be spelled wrong) from the same restaurant were so accommodating and warm… oh and that restaurant had the best buffet I had ever been to! So much variety.. just a great experience. I hope to be back one day.
Stayed 2 nights in Nov 2023

10/10 Excellent

Luke, FPO AE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent and superb. Pick this place if you want to experience true relaxation!
Stayed 2 nights in Sep 2023

10/10 Excellent

Mukhtar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Al round 5 star Exceptional staff
Stayed 5 nights in Sep 2023

8/10 Good

monica

Stayed 2 nights in Jun 2023

10/10 Excellent

Isra

Travelled with partner
Liked: Cleanliness, staff & service
Amazing start to finish, staff always eager to help. The minibar fridge packed in, and they replaced it with a brand new fridge within minutes! Attention to detail was amazing like remembering my coffee order each morning before me even saying. The Atrium Lobby is the single most spectacular lobby I have ever seen in my life, with the gorgeous chandeliers and intricate work on the high ceiling. Pictures and videos don’t do it justice. 4 pools, including a women’s only pool and women’s only beach which I appreciated. Never over crowded or busy, I guess people haven’t figured out this holiday spot yet. I hope it stays that way! All you can eat lobster at the the seafood buffet which was a real treat. And a massive farewell at our last dinner at the Pavillion where they went the extra mile. We were treated like royalty at the Bustan Palace and will certainly pay be back. I have been thoroughly spoiled and no other hotel chain will ever compare. Dare I say the best hotel I’ve ever stayed at.
Stayed 10 nights in May 2023