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The Waves Tulum

4.0 star property
Upscale spa hotel near Tulum National Park

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Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Front of property
Deluxe Penthouse Studio Rooftop Pool
Deluxe Large Penthouse Apartment Rooftop Pool | Private kitchen
Lobby
Reviews
8.6

Excellent

Explore the area

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760
  • Popular LocationTulum National Park4 min drive
  • Popular LocationTulum Mayan Ruins7 min drive
  • AirportTulum, Quintana Roo (TUY)12 min drive
  • Popular LocationPlaya Paraiso70 min drive

Room options

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

10/10 Exceptional

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Sofa bed - twin
  • 62 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool

10/10 Exceptional

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area

Deluxe Penthouse Apartment With Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool

10/10 Exceptional

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Single Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

10/10 Exceptional

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool

8/10 Very good

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony

Signature Studio With Balcony

9.3/10 Wonderful

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area

Deluxe One Bedroom Apartment Private plunge Pool

10/10 Exceptional

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized fridge/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

Similar properties

Exterior
Naala Tulum
Pool
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (378)
The price is AU$172
for 1 night
includes taxes & fees
6 June - 7 June
Naala Tulum

About the area

Tulum

At The Waves Tulum you'll be within just a 15-minute stroll of Dos Aguas Park and Hospital de Tulum. Highlights at this hotel include 3 outdoor swimming pools, 2 hot tubs and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, Turkish bath/hammam, sauna and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 8:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 4-property class Tulum hotel include Tulum Mayan Ruins and Tulum National Park.

What's nearby

  • Tulum National Park - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Tulum Beach - 10 min drive
  • Las Palmas Public Beach - 52 min drive
  • Playa Paraiso - 70 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • Burrito Amor - 11 min walk
  • El Camello Jr - 12 min walk
  • Taqueria el Sabor Mexicano - 11 min walk
  • Cafeteria Hunab Ku - 11 min walk
  • La Barracuda - 11 min walk

About this property

The Waves Tulum

Upscale spa hotel near Tulum National Park
The Waves Tulum offers its guests a full-service spa, 3 outdoor swimming pools, and 2 hot tubs along with a sauna and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A children's pool, spa services, and tour/ticket assistance are also featured at The Waves Tulum. A complete renovation of The Waves Tulum was completed in October 2022.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 98 guestrooms or units
  • Built in 2021
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
The Waves Tulum offers 98 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. Beds feature down duvets. Smart televisions come with digital channels. Bathrooms include a shower.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include printers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in October 2022.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Pool toys
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of food locally-sourced
  • Built in 2021
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • Renovated entire property - October 2022
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Blender
  • Chef service
  • Cookware, dishware, and utensils
  • Hob
  • Limited room service
  • Restaurant dining guides
  • Toaster
  • Wet bar

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Printer
  • Reusable coffee/tea filters
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 17 for adults and from USD 7 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. This property uses a grey water recycling system.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

What is the cancellation policy at The Waves Tulum?

The Waves Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Waves Tulum?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at The Waves Tulum on 24 May 2024 start from AU$128.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Waves Tulum?

Onsite parking is limited.

Are there any beaches close to The Waves Tulum?

The closest beach to The Waves Tulum is Tulum Beach (6.6 km).

Is there a spa on site at The Waves Tulum?

Yep, there is an onsite spa at The Waves Tulum. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does The Waves Tulum have a pool?

Yep, and guests recommend it! The Waves Tulum has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes The Waves Tulum a romantic place to stay?

Couples spa treatments and a lounge bar, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at The Waves Tulum.

Does The Waves Tulum serve breakfast?

Yep, travelers give high marks to the full brekkie here! Available daily between 8:00 AM and 11:00 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at The Waves Tulum?

No, The Waves Tulum does not offer an airport shuttle service.

Is there a bar or restaurant at The Waves Tulum?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Waves Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Waves Tulum?

Dogs are welcome at The Waves Tulum, with food and water bowls on offer.

The Waves Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 317 out of 528 reviews" "
Rating 8 - Good. 110 out of 528 reviews" "
Rating 6 - Okay. 47 out of 528 reviews" "
Rating 4 - Poor. 31 out of 528 reviews" "
Rating 2 - Terrible. 23 out of 528 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thomas and the rest of the staff really work hard to make this a clean pleasant stay. This place is well worth the price. Breakfast was always delicious, warm and varied. Please tip the staff, it is evident that this place is made great by the people who work here. Our family really enjoyed our stay and would definitely stay here again!

8/10 Good

Saleem

Travelled with partner
Liked: Cleanliness, staff & service
The villa suites are huge, I just wished they paid attention to detail more. Certain things could’ve been better but honestly it’s a new place and they’re still developing it so I will cut them some slack. The staff is very friendly especially at the front desk. You get a lot of privacy which I appreciate and there is always an accessible parking lot if needed. Overall I had a good experience. Lots of pools, lots of restaurant options to choose from. If you need more options, the Tulum strip isn’t too far away. I recommend renting a car if you’re visiting Tulum so you can really explore everywhere conveniently.
Stayed 3 nights in Feb 2024

6/10 Okay

Bryan

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t be back
Frequent traveller here. Don’t pay any attention to the The Waves’ canned response. Major issues with this place. Stayed here last week and purpose of trip to Tulum was to look at potential investment properties, such as this one as many of the units are owned by individuals. First night, no hot water upon check into my room but whatever a cold shower it is. Second, lose all water pressure after midnight so picture not being able to use your toilet or shower or brush your teeth when you get home from being out. I tell the front desk and they tell me they ran out of water.😒 Unacceptable. Of course, this got me looking around a little more, and I noticed multiple stains on the bedsheets and the towels are ratty and desperately need to be changed out. Overall condition of the property is dirty and not maintained properly. Infinity pool was dropped 1 foot below required level and now the overflow is growing with weeds and looks dilapidated. Looks like they have a beautiful pool on the main floor with a swim up bar and swings on the other side but apparently they don’t open the pools or have bar service until 3 PM! Sitting at the pool in the morning before I leave for the day is something I enjoy doing as well as almost everybody else I know. Pool hours are 3 to 10 PM when I asked at the front desk. Again, totally unacceptable. Last, but not least, this is in ann exceptionally sketchy area bordering a very poor area of Tulum in a very dark alley. Sketchy AF
Stayed 2 nights in Feb 2024

10/10 Excellent

Cory

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. Would definitely recommend friends and family to stay here.
Stayed 1 night in Feb 2024

2/10 Terrible

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia you guys did a terrible job. Flight delayed also no transfer to my hotel! You basically made me stranded. I will be calling you soon.
Stayed 6 nights in Feb 2024

8/10 Good

Ragheeba

Travelled with partner
Liked: Staff & service
Right next to the slums, a lot of bugs on property, but amazing service
Stayed 3 nights in Feb 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained and the staff was friendly. I would definitely stay here again.
Stayed 3 nights in Feb 2024

4/10 Poor

Dara

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sadly won’t be coming back
We were very excited to stay at this hotel. We wish they shared options on how to get the the hotel from the airport bit we figured it out just fine and took the Ado bus then walked the 15mins to the hotel. Unfortunately, the walk includes some dirt roads which were unavoidable but the locals were friendly and we never felt unsafe. The hotel only had breakfast even though the website stated there were food options available throughout the day even room service which was also not available. There were no signs to tell you how to get to breakfast which is on the second level so we got lost at first. At first our room appeared very clean but we noticed our towels, comfortable had stains and our washcloths had holes. The knives in the kitchenette were rusty and unusable. The building appeared to have something black growing under some of the private pools on the upper levels. The pool bar didn’t serve food at all and didn’t open or play music until 3pm. We had to go to reception to ask for pool/beach towels instead of them simply being available by the pool like most hotels. Tomas & Omar in reception were super helpful and kind. Much like most of the staff. The cenotes onsite were hard to find and very very dark inside. It didn’t feel safe to swim in at all so we didn’t get to get in. We had high hopes and we’re cert disappointed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value
We had the most amazing stay. Extra thank you to Daniel for the great service. We absolutely loved the rooftop deck and pool!
Stayed 3 nights in Feb 2024

4/10 Poor

Bryan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff were nice,breakfast was always good. No amenities were as advertised..pools dirty. Bed was rock hard. The kitchenette didnt have dish clothes or tea towels. No salt,pepper,sugar,coffee filters,coffee..no dish soap..little complimentary things that would make the guests stay easier.every night dogs barking,cats howling. Never a bartender at the swimming pool, there were sporadic occasions a bartender would show up and when he did it was for an hour or so in the evening never in the day. No music throughout the resort. Felt like they didn't care about your enjoyment once your there.
Stayed 6 nights in Jan 2024