8/10 Good
Melissa L.
23 Nov 2023
Lovely BUT…
When we walked in we were amazed. Beautiful interior, nice view and we loved that there was little things like bbq sauce, salt, spices and oil in the kitchen. The place is bright, light and quiet and on top of a steep hill. We didn’t mind the walk and felt we needed the exercise so wasn’t an issue
Negatives: provide more towels, 1 towel per person wasn’t enough. There’s no face washers, and there wasn’t enough small bottles of shampoo and conditioner. They leave enough for one person for one night. There’s no blinds in the living room, watching tv was annoying due to the glare and we couldn’t see, and felt people could see in at night.The bed is hard/firm despite management delivering a mattress topper, which I had to put on. The air conditioning systems did not work when we arrived. I called management early next day to and was told that I was running the AC to low/cold & she implied I broke their air conditioners. They sent an electrician that day however he got there late and wanted to go home so disconnected the unit entirely and said he’d be back the next day. I was shocked they were going to leave us again for. 2nd night without air con so demanded someone come to fix. He came back said they hadn’t been serviced/cleaned properly. I thought this was pretty crappy service by them tbh. It’s QLd, it’s humid and hot. Functioning airconditioners are essential. I did request 1nights refund due to the inconveniences, which they agreed on.
Melissa L.
Stayed 3 nights in Nov 2023