Upon arrival they took my money and then told me there was NO HOT WATER, they did not tell me their was NO WATER period, not even offered me a bottle of water to wash my face, make a cuppa, nothing, very poor communications, no feedback from my formal complaint, not until I requested a cancellation, then I was put through to the reservation manager who at least tried to be professional. No room service, my room request was not meet, overall not happy, room furniture was shabby, lots of old scratches on furniture. room needs a facelift.