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4.3 out of 5

"Very close to village for a short walk " More

By a verified traveller on Mon 06 Nov 2023

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Hotel Description

At Bay Villas Resort you'll be within just a 10-minute stroll of Macrossan Street and Four Mile Beach. Highlights at this aparthotel include 2 outdoor swimming pools, free self parking, and a spa tub.

You can enjoy a flat-screen TV with digital channels, and each apartment features free WiFi, a balcony, and a DVD player. A refrigerator and a microwave make in-room dining convenient. Nice touches to enhance your stay include free toiletries and premium bedding. A coffee/tea maker, a ceiling fan, and a hair dryer are also available. Weekly housekeeping is available.

Enjoy the pool loungers along with access to bike rentals and a playground. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of an airport shuttle.

Sights within a 15-minute walk of this Port Douglas aparthotel include Flagstaff Hill and Crystalbrook Superyacht Marina.

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

Bay Villas Resort ratings based on 179 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay Villas Resort

Everyone (89) Couples (50) Family (34)
1 out of 5

Posted by on 15 Feb. 2024

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5 out of 5

Posted by on 1 Jan. 2024

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5 out of 5
Very close to village for a short walk

Posted by on 6 Nov. 2023

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4 out of 5
The pool was good

Posted by on 10 Oct. 2023

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5 out of 5
A very positive experience for us

Posted by on 13 Sep. 2023

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4 out of 5
We stayed in 1a. It is a little dated. A paint job needed inside. Furniture in lounge was very uncomfortable. Stove top plates very rusted. Bed was very comfy. Other than that it was good.

Posted by on 19 Jun. 2023

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Comment from Hotel Management

2 Jul. 2023 by Wendy

Hi WendyThank you for taking the time to leave us a review and staying with us. We will take your feedback on board.

3 out of 5
Just ok, furniture was cheap looking ,bathroom needs a refurbish . Off putting when you can here someone on the toilet next door.

Posted by on 19 Jun. 2023

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Comment from Hotel Management

2 Jul. 2023 by Wendy

Thank you for choosing to stay with us. We will take your comments on board

4 out of 5
Lovely affordable place to stay, unfortunately the pool was closed and there were noisy renovations that we weren't made aware of. Parking was a bit on the difficult side. Regardless, great value for money.

Posted by on 28 May 2023

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Comment from Hotel Management

28 May 2023 by Wendy

Thank you for taking the time to leave a lovely review. We are once again sorry for the noise with the renovation work during the day time hours. It should have been pointed out on arrivals that we have 2 pools on the resort and we have always made sure one was open during renovations.

2 out of 5
Communication was terrible both pools and bbq areas not available to use and they did not communicate that with us even though I was emailing them a week before arriving and no apology and were quite rude while our stay . Had to purchase beach towels to go to the beach . Would have at least thought they would be complimentary concidering we couldn’t use any resort features . Pool photos on site were definitely not the photos from the resort , even we could use it . First time in port Douglas and would not recommend Bay villa to anyone.

Posted by on 26 May 2023

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Comment from Hotel Management

27 May 2023 by Wendy

Hi Jodie,We are sorry that you didn't enjoy your stay with us. We only closed one Pool area at a time, this was due to Exterior Painting. Unfortunately BBQ areas are at the back of the pool areas which makes these areas unacceptable while each pool area was closed. Unfortunately one of our BBQ areas required more maintenance than expected therefore required to be closed longer than expected. We apologize for any inconvenience this may have caused. But we do take the safety of our guests seriously.

4 out of 5
Spacious accommodation. Helpful staff. Well positioned. Value for money.

Posted by on 24 May 2023

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Comment from Hotel Management

28 May 2023 by Wendy

Thank you for staying with us and taking the time to submit a review.

Property Features

Bay Villas Resort offers its guests 2 outdoor swimming pools and a spa tub. Public spaces have free WiFi. An area shuttle within 20 meters and an airport shuttle (available 24 hours) are available for a fee. A library, a terrace, and barbecue grills are also featured at Bay Villas Resort. The aparthotel can provide limo/town car service and tour/ticket assistance. Free self parking is available. This 3.5-star Port Douglas aparthotel is smoke free.

  • 59 guestrooms or units
  • 3 levels
  • Built in 2004
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, area shuttle within 20 meters, and shopping center shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Bay Villas Resort offers 59 accommodations with DVD players and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Private balcony
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 3:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside office hours will receive an email containing a PIN needed to access the key safe.

Bay Villas Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 3:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 56.25 per night.
  • Cribs (infant beds) are available for AUD 15.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • No lifts
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 44.00 per person (one-way)
  • Airport shuttle fee per child: AUD 23.00 (one-way), (from 2 to 11 years old)
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: AUD 2 per night
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 56.25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Villas
  • Bay Villas Port Douglas
  • Bay Villas Resort
  • Bay Villas Resort Port Douglas
  • Bay Hotel Port Douglas
  • Bay Resort Port Douglas
  • Bay Villas Hotel Port Douglas
  • Bay Villas Resort Aparthotel
  • Bay Villas Resort Port Douglas
  • Bay Villas Resort Aparthotel Port Douglas

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Bay Villas Resort.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.