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"The property does not have enough parking for guests and uses a first in first serve approach to the car spaces they do have available. When the parki
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A luxury stay in the heart of Brisbane awaits you at Novotel Brisbane South Bank Hotel. Within just a 10-minute stroll, you'll find popular attractions like Brisbane Convention and Exhibition Centre and Queensland Performing Arts Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.
The restaurant, Spice Central, serves international cuisine and is open for breakfast and dinner. Enjoy the gym and pool loungers as well as access to bike rentals. 485 square feet (45 square meters) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of limited parking.
Attractions within a 15-minute walk of this 4.5-star South Brisbane hotel include South Bank Parklands and Treasury Casino.
Novotel Brisbane South Bank Hotel ratings based on 435 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Novotel Brisbane South Bank Hotel
Everyone (231)Couples (61)Family (96)
3 out of 5
The property does not have enough parking for guests and uses a first in first serve approach to the car spaces they do have available. When the parking filled up, no one advised us prior to our arrival. The overflow car parking is an extra charge and a considerable walk from the hotel (when you consider carrying bags).
Overall, the hotel itself is lovely, but this experience with the parking made the stay frustrating and tainted.
Posted by Hannah on 27 Apr. 2024
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5 out of 5
I loved the experience so much, lovely quiet room , good food with everything I could need. Bed probably a bit soft for me, but perhaps I should have mentioned I like a firmer bed. I also loved the staff showing me the quickest way to the QPAC and because of that I felt very safe coming back to the hotel at night. Thank you for a wonderful stay.
Posted by Diane on 19 Apr. 2024
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4 out of 5
It was incredibly handy to the convention centre and southbank
Posted by Randall on 14 Apr. 2024
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5 out of 5
Great location. Buffet breakfast was excellent.
Posted by Nikola on 11 Apr. 2024
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4 out of 5
Fantastic location, comfortable beds, great breakfast and friendly staff.
Posted by Angela on 8 Apr. 2024
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Comment from Hotel Management
8 Apr. 2024
by Leticia, Digital Marketing Manager
Dear Angela, thank you so much for your review. We're glad that you enjoyed the overall experience when staying with us. Kind regards.
5 out of 5
Posted by Bradley on 7 Apr. 2024
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4 out of 5
The gym had a terrible smell and the pool was very cold. The floors didn’t look very clean.
Posted by Naomi on 3 Apr. 2024
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Comment from Hotel Management
8 Apr. 2024
by Leticia, Digital Marketing Manager
Dear Naomi, thank you so much for taking the time to review us. In order to improve our services, I've forwarded your comments to the relevant person to review and address the issues raised. Hopefully, we can welcome you back in the future. Kind regards.
5 out of 5
Recently I stayed at Novotel with two young children. The staff were extremely kind and helpful, the room was comfortable and pleasant and the breakfast had a great selection and service was professional and friendly. Would definitely return and would highly recommend.
Posted by Lynda on 2 Apr. 2024
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Comment from Hotel Management
8 Apr. 2024
by Leticia, Digital Marketing Manager
Dear Lynda, thank you so much for your 5-star review! We're thrilled to know that you and your family had a memorable stay with us and we hope to welcome you back soon. Kind regards.
4 out of 5
Great location for going to a show, staff friendly & was comfortable room for a few nights away
Posted by Fiona on 17 Mar. 2024
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Comment from Hotel Management
18 Mar. 2024
by Millicent
Hi Fiona,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!
4 out of 5
Check in was slow. We waited at least 20 minutes with the reception staff busy attending to lost property. Our receptionist at check in was friendly and helpful, and apologetic about the delay.
Our room was comfortable and clean. And the hotel overall was well maintained.
I asked reception for a dental kit (in person) and rather than just providing one, the receptionist said she’d have one sent to the room. 5 hours later, no dental kit. I went down and spoke to the same receptionist who then provided me a dental kit from the drawer…. Directly behind her.
Little actions contribute greatly to demonstrating basic hospitality. As someone who travels frequently for work — I can overlook busy check in, or a forgotten amenity. However I would not say overall I was made to feel welcome. More like a both for asking again.
Posted by Annabelle on 10 Mar. 2024
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Comment from Hotel Management
19 Mar. 2024
by Millicent
Dear Annabelle,Thank you for taking the time to tell us about your experience at the Novotel Brisbane South Bank. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Novotel Brisbane South Bank Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 485 square feet (45 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and a garden are also featured at the luxury Novotel Brisbane South Bank Hotel. This 4.5-star Brisbane hotel is smoke free.
238 guestrooms or units
9 levels
485 sq ft of conference space
45 sq m of conference space
Deli
Poolside lounge chairs
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Garden
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Number of outdoor pools - 1
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, High-speed internet access
Train station: South Brisbane Station (0.5 km / 0.3 mi)
Room Amenities
Novotel Brisbane South Bank Hotel offers 238 accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Bathrooms are partially open
Minibar
In-room dining (limited hours)
Television
Coffee maker
Hypo-allergenic bedding
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Climate control (air conditioning)
Fan
Connecting rooms available
Wardrobe or closet
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Spice Central - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 50.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Debit cards not accepted
Staffed front desk
Smoke detector
LGBTQIA friendly
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Annual carbon offsets
Sustainability/community reinvestment (10% revenue or more)
Comprehensive recycling policy
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately AUD 39 for adults and AUD 19 for children
Nearby parking fee: AUD 28 per night (558 ft away)
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: AUD 50.0 per night
Credit card charges are subject to a surcharge of 1.4 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Novotel Bank Hotel
Novotel Brisbane South Bank
Novotel Brisbane South Bank Hotel Hotel
Novotel Brisbane South Bank Hotel South Brisbane
Novotel Brisbane South Bank Hotel Hotel South Brisbane
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Novotel Brisbane South Bank Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Onsite parking is limited.
The closest beach to Novotel Brisbane South Bank Hotel is Shorncliffe Beach (18.4 km).
Novotel Brisbane South Bank Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.
No, there is no waterslide at Novotel Brisbane South Bank Hotel, but Streets Beach is a short 9-minute walk away.
You bet! With amenities like laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise Novotel Brisbane South Bank Hotel is a hit with families.
Yep, our travelers speak well of the buffet brekkie here! Available on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM, this is the perfect spot to fuel up for a big day full of adventure.
No, Novotel Brisbane South Bank Hotel does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?
Check-in begins at 2:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
