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 Brisbane • 1 Room
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Pacific Hotel Brisbane

4-star property
345 Wickham Terrace, Spring Hill, QLD 1800 796 370
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4.0 out of 5
Very good!
See all 282 wotif Reviews

"Spring Hill location was good, close to the CBD and Roma St station. We walked over to Southbank and the West end for brunch. Pool area was nice to si ... " More

By a verified traveller on Thu 18 Apr 2024

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Hotel Description

Mercure Brisbane Spring Hill places you in the center of Brisbane, steps from Brisbane Private Hospital and within a short 5-minute stroll of Roma Street Parkland. Highlights at this hotel include in-room free WiFi, balconies, and Smart TVs.

The restaurant, Osteria Roma Spring Hill, serves Italian cuisine and is open for breakfast, brunch, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, gym, and pool loungers. 1475 square feet (137 square meters) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this Spring Hill hotel include St. Andrew's War Memorial Hospital and Queen Street Mall.

Superior Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$147* Per night/room 2 Jun. - 3 Jun.

Deluxe Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Suite, Multiple Beds, Balcony, View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Brisbane Spring Hill ratings based on 282 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Brisbane Spring Hill

Everyone (129) Couples (65) Family (49)
4 out of 5
Spring Hill location was good, close to the CBD and Roma St station. We walked over to Southbank and the West end for brunch. Pool area was nice to sit around, pool was a bit cold to swim. Room was clean and comfortable. Front desk service was a bit slow

Posted by on 18 Apr. 2024

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Comment from Hotel Management

22 Apr. 2024 by Front Office Team

Hi Zoe,Thank you for your review. We are glad to hear that you enjoyed the location and facilities of our hotel!We apologize for the slow front desk service you experienced. Your feedback is valuable to us as we strive to improve our services. Thank you for bringing this to our attention.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

4 out of 5
Xxx

Posted by on 7 Apr. 2024

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Comment from Hotel Management

21 Apr. 2024 by Front Desk Team

Thank you for choosing to stay with us and for sharing your feedback. We hope to have the pleasure of welcoming you back soon!

1 out of 5
The staff are just rude

Posted by on 31 Mar. 2024

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Comment from Hotel Management

27 Apr. 2024 by Front Office Team

Thank you for taking the time to share your feedback with us. We're sorry to hear that you found our staff's behavior less than satisfactory, and we assure you that this does not reflect the level of service we strive to provide. Your feedback will be addressed with our team to ensure that all our guests are treated with the utmost courtesy and respect. We're glad we could accommodate your request with a complimentary extension until 12 noon. However, as it's essential for us to prepare the room for our next guests, we kindly ask that you vacate the room by the agreed time. Your cooperation in this matter is greatly appreciated.We genuinely hope to have the opportunity to welcome you back in the future and provide you with the outstanding service we strive for.

4 out of 5
Excellent unit. Will be back!!

Posted by on 29 Mar. 2024

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Comment from Hotel Management

21 Apr. 2024 by Front Desk Team

We are thrilled to hear that you enjoyed your stay at our hotel! We hope to have the pleasure of welcoming you back soon!

4 out of 5
Parking underground was deplorable, actual sign stating worst hotel car park in Australia - voted by the staff.

Posted by on 27 Mar. 2024

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Comment from Hotel Management

21 Apr. 2024 by Front Desk Team

Thank you for sharing your feedback. We truly apologize for any discomfort caused by our tight carpark. We understand the challenges posed by the number of pillars. Unfortunately, this cannot be restructured or changed without a major renovation.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

4 out of 5
It is close to the CBD, the restaurant was pleasant and the buffet breakfast wonderful.

Posted by on 26 Mar. 2024

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Comment from Hotel Management

21 Apr. 2024 by Front Desk Team

We are happy to hear that you enjoyed your stay at our hotel, including our location and restaurant! We look forward to welcoming you back.

5 out of 5
Everything was perfect, except our sliding door to the balcony wasn’t on its tracks. Therefore impossible to move. Called for staff to help and was fixed in no time

Posted by on 26 Mar. 2024

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Comment from Hotel Management

26 Apr. 2024 by Front Office Team

We're thrilled to hear that you had a perfect experience during your stay with us! Thank you for bringing the issue with the sliding door to our attention, and we're glad our staff was able to promptly assist you and resolve the issue. Your satisfaction is our top priority, and we appreciate your understanding. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

4 out of 5
Good value. Buffet breakfast really good.

Posted by on 25 Mar. 2024

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Comment from Hotel Management

21 Apr. 2024 by Front Desk Team

We are happy to hear that you enjoyed your stay at our hotel, including our buffet breakfast! We look forward to welcoming you back.

2 out of 5

Posted by on 25 Mar. 2024

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Comment from Hotel Management

21 Apr. 2024 by Front Desk Team

Thank you for your review of our hotel. Your feedback is crucial to us, and we'd love to learn more about your experience so we can improve. Please feel free to reach out with any additional comments or concerns.

3 out of 5
I personally was happy with the room at first, however I’d like tot see this moment to say that there was mould in the shower over the walls and also mould on the air vents. Should there be no mould at all it would have been no problem.

Posted by on 25 Mar. 2024

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Comment from Hotel Management

26 Apr. 2024 by Front Office Team

Dear Lily,Thank your for your review. We apologize for the presence of mould in the shower and on the air vents. Ensuring a clean environment is a priority, and we'll address this promptly with our housekeeping team. We appreciate your feedback and apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

About the Pacific Hotel Brisbane

Location 345 Wickham Terrace, Spring Hill, QLD 4000

Property Features

Mercure Brisbane Spring Hill offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and 4 meeting rooms. Event space at this hotel measures 1475 square feet (137 square meters) and includes conference space. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Mercure Brisbane Spring Hill. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Brisbane hotel is smoke free.

  • 1 building
  • 179 guestrooms or units
  • 10 levels
  • 1475 sq ft of conference space
  • 137 sq m of conference space
  • Built in 1970
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Brisbane Central Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Brisbane Spring Hill offers 179 accommodations with safes and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • HD television
  • Digital channels
  • Electric kettle
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.

Osteria Roma Spring Hill - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 11:00 PM
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.5 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Brisbane
  • Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
  • Hotel Urban Brisbane
  • Pacific Hotel Brisbane
  • Pacific Hotel Brisbane
  • Mercure Brisbane Spring Hill Hotel
  • Mercure Brisbane Spring Hill Spring Hill
  • Mercure Brisbane Spring Hill Hotel Spring Hill

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.