10/10 Excellent
Hannah
Travelled with partner
28 Feb 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had an absolute blast at the hard rock. every employee is extremely helpful and friendly, especially seth with valet and kevin with security. the only downfall we encountered was when the waitstaff was forced to use the order gun devices. it ended up slowing down service and 2 times we received things we didnt order. (bacon with an omelette and canadian bacon on an eggs benedict when i asked for it to be taken off) my partner and i dont eat meat. while thats not a complaint, i think it goes to show that errors are more likely to happen with the gun system and it can end up wasting product. not to mention, its never going to be faster than simply writing things down and going to a computer to enter things behind the scenes. especially if people have other requests, it leaves the server lingering at the table, therefore slowing everything down. just my two cents! the food at sessions was phenomenal and like i said, every server, bartender, food runner, pool girl, and employee were always friendly, kind, and helpful. absolutely recommend staying here!
Hannah
Stayed 7 nights in Feb 2024