Skip to main content
Beginning of main content
 Mackay •1 Room
 Mackay • 1 Room
Book online or call 1800 796 370 Phone Number

Quest Mackay on Gordon

4.5-star property
27 Gordon Street, Mackay, QLD 1800 796 370
Choose Dates
4.5 out of 5
Wonderful!
See all 176 wotif Reviews

"Clean, fresh and modern facilities. Staff very friendly. " More

By a verified traveller on Thu 18 Apr 2024

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

A luxury stay in Mackay awaits you at Quest Mackay on Gordon. Within just a 10-minute stroll, you'll find Queens Park Orchid House and Artspace Mackay. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and has a business center. Additionally, you'll find a coffee shop/cafe, spa services, and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and noon. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Mackay hotel include Mackay Enertainment and Convention Centre and Jubilee Park.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$133* Per night/room 19 May - 20 May

Studio Executive

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

One Bedroom Executive Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Quest Mackay on Gordon ratings based on 176 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Mackay on Gordon

Everyone (106) Couples (37) Business (2) Family (18)
5 out of 5
Clean, fresh and modern facilities. Staff very friendly.

Posted by on 18 Apr. 2024

Was this review helpful to you?
Comment from Hotel Management

23 Apr. 2024 by Ibby

Hi Kathy,Thank you for taking the time to review, we really appreciate it. We are so glad you enjoyed your stay, it was a pleasure to have you.Looking forward to your next stay with us.Kind regards,Ibby Saad - General Manager

5 out of 5

Posted by on 14 Apr. 2024

Was this review helpful to you?
Comment from Hotel Management

23 Apr. 2024 by Ibby

Hi Angela,Appreciate your feedback and time reviewing your experience with us. It was a delight to have you, looking forward to your next visit. Kind regards, Ibby Saad - General Manager

5 out of 5
Excellent will stay again

Posted by on 24 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

27 Mar. 2024 by Manager

Hi NigelThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

5 out of 5
.

Posted by on 17 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

21 Mar. 2024 by Manager

Thank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

1 out of 5

Posted by on 26 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

21 Mar. 2024 by Manager

Hi JodieThank you for your feedback, We regret that you have left us disappointed Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

4 out of 5

Posted by on 26 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

21 Mar. 2024 by Manager

Thank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

5 out of 5
Excellent

Posted by on 18 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

18 Feb. 2024 by Manager

Hi TrishThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

5 out of 5

Posted by on 11 Dec. 2023

Was this review helpful to you?
Comment from Hotel Management

8 Jan. 2024 by Manager

Hi TroyThank you for your feedback, We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby Saad General Manager Quest Mackay on Gordon

5 out of 5
Good hotel, good value for the room quality and features. Indoor parking, within walkable distance of major areas (<1 Km). Friendly staff and easy check-in.

Posted by on 4 Dec. 2023

Was this review helpful to you?
Comment from Hotel Management

7 Dec. 2023 by Manager

Hi Jan-WillemThank you for your feedback We are delighted that you have an enjoyable stay, we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

4 out of 5
More air flow ..update cartains..not good views....but a great place to stay..pillows where great.

Posted by on 26 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

4 Dec. 2023 by Manager

Hi VeronicaThank you for your feedback We are delighted that you have an enjoyable stay, Noted your comments regarding curtains , I'm pleased to advise will be replacing curtain in January 2024 we look forward to your next visit Kind Regards Ibby saad General Manager Quest Mackay on Gordon

About the Quest Mackay on Gordon

Location 27 Gordon Street, Mackay, QLD 4740

Property Features

Quest Mackay on Gordon offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and a meeting room are available. Spa services, a terrace, and barbecue grills are also featured at the luxury Quest Mackay on Gordon. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Mackay hotel is smoke free.

  • 115 guestrooms or units
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Mackay Station (5.4 km / 3.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Mackay on Gordon offers 115 air-conditioned accommodations with DVD players and safes. Rooms open to balconies. 42-inch flat-screen televisions come with digital channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on weekdays only.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Housekeeping (weekdays only)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.

Quest Mackay on Gordon has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 8:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 8 AM to 11 PM on Saturdays; 8 AM to 9:30 PM on Sundays.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 8:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10–25 per person
  • Self parking fee: AUD 10 per day
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mackay Gordon
  • Mackay Quest
  • Quest Gordon Apartment Mackay
  • Quest Mackay
  • Quest Mackay Gordon
  • Quest Mackay Gordon Apartment
  • Quest Gordon
  • Quest Mackay on Gordon Hotel
  • Quest Mackay on Gordon Mackay
  • Quest Mackay on Gordon Hotel Mackay

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.wotif.com/Mackay-Hotels-Quest-Mackay-on-Gordon.h6375937-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Mackay-Hotels-Quest-Mackay-on-Gordon.h6375937-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Mackay-Hotels-Quest-Mackay-on-Gordon.h6375937-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.