W South Beach

5.0 star property
Beach spa retreat, walking distance from Miami Beach Convention Center

Choose dates to view prices

Photo gallery for W South Beach

Private pool
Fabulous Suite, Studio, 2 Queen Beds, Balcony, Ocean View | Exterior
Fabulous Suite, Studio, 2 Queen Beds, Balcony, Ocean View
Marvelous Suite, Suite, 1 Bedroom, Oceanfront | Living room
Suite, 2 Bedrooms, Oceanfront, Balcony(Cool Corner Suite)
Reviews
9.0

Wonderful

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Spa
  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Restaurant

Check out the area

Map
2201 Collins Avenue, Miami Beach, FL, 33139
  • Popular LocationCollins Avenue Shopping Area3 min walk
  • Popular LocationMiami Beach Convention Center8 min walk
  • Popular LocationLincoln Road Mall2 min drive
  • AirportMiami, FL (MIA-Miami Intl.)21 min drive

Room options

Fabulous Suite, Studio, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow menu
  • 69 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Spectacular Room, Studio, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow menu
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Wonderful Suite, Studio, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow menu
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed, Balcony(Splendid Studio)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow menu
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Suite, 3 Bedrooms, Oceanfront(Amplified E-Wow)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 274 sq m
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

Penthouse, 2 Bedrooms, Ocean View(Amplified Penthouse)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 191 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Suite, 3 Bedrooms, Oceanfront(E-Wow)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
LCD TV
  • 274 sq m
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

Penthouse, 2 Bedrooms, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Kitchen
Fridge
  • 191 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Wow Suite, Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 185 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

Studio, 2 Queen Beds, Balcony, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow menu
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms, (Poolside Bungalow)

Highlights

Balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • 124 sq m
  • Sleeps 5
  • 2 Double Beds

Fabulous Suite, Studio, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow menu
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms, Ocean View, Balcony(Sensational Suite)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

Suite, 2 Bedrooms, Oceanfront, Balcony(Cool Corner Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
LCD TV
  • 125 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

Suite, 2 Bedrooms, Ocean View, Balcony(Sanctuary Suite)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow menu
  • 120 sq m
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

Marvelous Suite, Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 98 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Oceanfront, Balcony (Concierge Service, Mega Suite)

Highlights

Balcony
Separate sitting area
Private plunge pool
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 74 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Ocean View, Balcony(Oasis Suite)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dishwasher
  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Fantastic Suite, Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Pillow menu
  • 69 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed (Mobility Accessible, Roll-In Shower, Splendid Studio)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 52.4 sq m
  • Sleeps 3
  • 1 King Bed

Studio, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Roll-In Shower)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 50.9 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Wonderful Room, Studio, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 52.4 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed, Ocean View, Balcony(Mobility/Hearing Access, Roll-in Shwr, Wonderful Studio)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Ocean View (Mobility Accessible, Roll-in Shower)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Down duvet
  • 73.7 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Miami Beach

At W South Beach you'll be within just a 10-minute stroll of Collins Avenue Shopping Area and Miami Beach Convention Center. Highlights at this beachfront hotel include 2 outdoor swimming pools, 3 bars/lounges and a full-service spa. .A day of pampering at AWAY Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and mani/pedis. The restaurant, RWSB, serves American cuisine and is open for breakfast, lunch and dinner. WET® Bar and Grille is the hotel's own tapas bar, serving drinks along with breakfast and lunch. Spend the day at the beach where you'll find cabanas, and enjoy the on-site 24-hour gym and outdoor tennis court. 7987 square feet (742 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Plus you'll find a steam room, coffee/tea in a common area and free use of bicycles. Each morning full breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of valet parking. .Sights within a 30-minute walk of this South Beach hotel include Ocean Drive and Lincoln Road Mall.

What's nearby

  • Collins Avenue Shopping Area - 3 min walk
  • Miami Beach Convention Center - 8 min walk
  • Ocean Drive - 17 min walk
  • Lincoln Road Mall - 2 min drive
  • PortMiami - 12 min drive

Getting around

  • Adrienne Arsht Center Metromover Station - 10 min drive
  • Hialeah Market Station - 15 min drive
  • Miami International Airport (MIA) - 22 min drive

Restaurants

  • W New York - 2 min walk
  • Mr Chow - 3 min walk
  • Treehouse Miami - 4 min walk
  • Joe & The Juice - 3 min walk
  • Sweet Liberty Drinks & Supply Company - 5 min walk

About this property

W South Beach

Beach spa retreat, walking distance from Miami Beach Convention Center
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At W South Beach, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. This beach hotel also offers outdoor tennis courts, a 24-hour fitness centre and a steam room. For a fee, parking is available.

This Miami Beach hotel is smoke free.

  • 1 building
  • 350 guestrooms or units
  • 20 levels
  • 3 bars or lounges
  • 7987 sq ft of conference space
  • 742 sq. m of conference space
  • Built in 2009
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
W South Beach offers 350 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets. A pillow menu is available. LCD televisions come with premium cable channels, pay-per-view films and Netflix. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

In-room wired Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include minibars and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered on a daily basis.

AWAY Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Wired internet (USD 14.95 per day)
  • Available in some public areas: High-speed internet

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 55 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 52.06 for adults and USD 30 for children
  • 3 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Irma's at the Grove
  • Living Room Bar
  • Mr Chow
  • RWSB
  • WET® Bar and Grille

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • DVD player
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 7,987 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 20 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Building
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Eco-friendly cleaning products available
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 250.00 per accommodation, per stay, plus a deposit of USD 250 per stay
  • Weight limit: 20 lb per pet
  • Food and water bowls and litter trays are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 75.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 75.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 52.06 for adults and from USD 30.00 for children
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 55 per day
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

W South Beach Hotel Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach
w Hotel Miami Beach
w Hotels Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach Hotel Miami Beach

Frequently asked questions

What is the cancellation policy at W South Beach?

W South Beach offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W South Beach?

As of 14 May 2024, prices found for a 1-night stay for 2 adults at W South Beach on 3 June 2024 start from AU$912.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W South Beach?

Yep, W South Beach has valet parking for USD 55 per day.

Are there any beaches close to W South Beach?

Yep, W South Beach is on Miami Beach Beaches which hotel guests recommend. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find water sports equipment and motor boats.

Is there a spa on site at W South Beach?

Yep, AWAY Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does W South Beach have a pool?

Yep, and guests recommend it! W South Beach has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at W South Beach?

W South Beach features 2 outdoor pools, a full-service spa and 3 bars.

What makes W South Beach a romantic place to stay?

Couples spa treatments and al fresco dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at W South Beach.

Is W South Beach family-friendly?

You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that W South Beach is a hit with families.

Does W South Beach serve breakfast?

You bet, full breakfast is available daily.

Is there a free airport shuttle available at W South Beach?

No, W South Beach does not offer an airport shuttle service.

Is there a bar or restaurant at W South Beach?

Yep, they've got a poolside bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at W South Beach?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at W South Beach?

Furry friends are welcome at W South Beach, with food and water bowls and litter trays on offer. Just so you know, there's a weight limit of up to 9 kg per pet.

W South Beach Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 745 out of 1001 reviews" "
Rating 8 - Good. 128 out of 1001 reviews" "
Rating 6 - Okay. 44 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Maryam

Stayed 3 nights in Feb 2024

10/10 Excellent

Jaime, New Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Sharon

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Couldn’t check in at advertised time Then put a room that overlooked a noisy construction site. staff were rude and unhelpful. So disapointed
Stayed 1 night in Jan 2024

10/10 Excellent

Maryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

6/10 Okay

HEATHER

Liked: Room comfort
Disliked: Cleanliness
$1000 per night for a room on a building site!
Paid $1000 per night for a room for 2 people and was given a room where building works were taking place above us. We was given no notification of this at point of booking. Our balcony was covered in cement and dust so couldn't use it. Was offered a room change but we was only staying 2 nights and had other bookings so didnt have the time or want the inconvenience of a change. I was offered 20K Marriott points which was a bit of an insult actually. Just do the decent thing, if someone pays $1000 per night make sure you put them in a room that is worth that, not one with building works and noise and covered in dust/cement. Feel completely conned to be honest and that W Hotels shoud be ashamed of themselves. They even tried to say they didnt know that work was going on! How can you not know work is going on when there is scaffolding and nest on your building located directly above the room we were staying in?!
Stayed 2 nights in Jan 2024

6/10 Okay

Yu Xi

Travelled with family and small children
Liked: Amenities
The place overall is ok. However, the air conditioner was very loud the first night we stayed there, and had to call engineer to fix the issue around 11:00pm at night. Also, it was the first time that I experienced hotel staff to knock the door for a few seconds then scan her card trying to get into the room around 8:00pm at night. I was glad that I had the second lock locked so I had the time to get dressed before opening the door. The staff was asking me if I need anything such as extra water. I appreciated that, but I still didn’t understand why the hotel staff tried to get into the room by knowing guests are in the room around 8:00pm at night which is kind not professional.
Stayed 4 nights in Jan 2024

10/10 Excellent

tatiana

Liked: Property conditions & facilities
Stayed 6 nights in Jan 2024

8/10 Good

Laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design is great! My new favorite South Beach Property.
Stayed 2 nights in Jan 2024

10/10 Excellent

Haewon Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous stylish, minimalist decor. The service all around was perfect.
Stayed 2 nights in Jan 2024