2/10 Terrible
crystal
1 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there only to realise it was full of crisis housing occupants. There was a dispute unveiling as we got there which made us feel immediately unsafe. The pool was green and everything in the motel was outdated with a strong smell of cleaning products. We needed to check out due to a change in personal circumstances and organised a refund through the front desk and Wotif the night before and it was confirmed in writing that we could get a refund. Went to front desk the next morning to get the refund organised and was told that they couldnt which was opposite of what I was told and had in writing. Then was argued with about the refund and told the receptionist made a mistake. Was continually told I couldn’t get a refund, finally showed the chat notes and was able to get a refund. Rude and unprofessional staff, don’t know the laws around terms and conditions or how to honour the customer. Would not recommend this place.